Poignant lines from Nathan Vass’s book of bus driver stories (pages 117-118). Remember to brace yourself and put your best self forward!
I recall thinking, Whoever gets out there first on Rainier Avenue is going to get annihilated. Aside from a mass of overload, what passenger on this green earth is going to be happy, waiting 90 to 120 minutes for a bus that normally comes every fifteen? Whoever that poor soul of a driver is who gets out there first…
Only later did I realize: I am going to be that operator. I didn’t plan it that way; it just happened. I happened to get to Twelfth and Jackson before anyone else did and saw the angry mob. Grab this bull by the horns, I told myself, and dive in. Anything else would be too easy. You were made for stuff like this.
These folks were furious.
They didn’t have the tech access to know why the bus was late or what had been going on. They’d just be seething, for an hour plus…
Speak loudly, confidently, kindly — Thank you for waiting, thanks for your patience, I appreciate your patience tonight…
With this and other similar interactions, we turned the night around. Grab the bull by the horns, and make it happen. It was exhilarating.

Nathan Vass is a Seattle bus driver who writes a great blog and published a book with a collection of stories and photography.
Once, at the downtown Seattle Public Library, I saw a curly mop of hair and light-blue collared shirt running up the yellow escalators. He exuded a great aura of energy & cheer that wasn’t normal. I suspected it was Nathan. Without thinking, I raced up the escalators in order to catch him between floors 7 & 8, but alas lost sight of him amidst the labyrinth of bookshelves. I still think it was him.
